All too often, businesses lack a solid and powerful platform that centralises customer data across departments. This is where Dynamics 365 Customer Engagement (CE) comes in. As a single workspace, spanning across Customer Service, Marketing, and Sales, D365 CE centralises customer data so any person from any team can easily access it. In addition, Customer Insights are brought to the forefront to ensure that your teams have a single customer view and can offer personalised customer experiences at any point across your customers buying journey.
The Optimum.consulting team works with you to reinvent your customers’ experience.
Dynamics 365 Customer Service enables a 360-degree view of every customer’s journey that enables your customer service representatives to anticipate and personalise every interaction with each customer.
Microsoft Dynamics 365 for Marketing helps businesses build and grow new markets with automated and customisable workflows, that integrate their entire business processes. From Marketing campaigns and lead generation to sales, a comprehensive platform to manage and monitor all.
CRM solutions typically allow sellers to manage a company’s relationships and interactions with customers and prospects. But how do you turn that information into actionable insights and meaningful conversations? Microsoft Dynamics 365 Sales enables you to go beyond the capabilities of an average CRM.
There has been a fundamental shift in the way businesses capture more and more data about prospects and customers. Turning this data into intelligence is often the challenge and businesses who achieve doing so, can be more proactive and deliver a better customer experience. With Microsoft Dynamics 365 Customer Insights, organisations are equipped with the proper tools to accomplish just that.
Covid-19 forced organisations to rethink their business operations. Microsoft Dynamics 365 Finance & Supply Chain strengthens resilience of core operations and being more proactive as the corporate landscape changes.Learn more
All too often, back-office, in-store, eCommerce, and call centre systems are not integrated resulting in broken customer experiences. We help clients to solve these issues by implementing a single end-to-end integrated solution to remove friction and create lasting customer journeys.Learn more
Modern Apps accelerate innovation through rapidly developed and deployed low-coding solutions. With suitable governance frameworks in place, the App tasks range from analysing data to automating processes aimed at solving your business problems.Learn more
In a world that continually changes and evolves, value extracted from data through analytics is limitless. We work with clients to harness this power to best positioned them to gain competitive advantage.Learn more
All in one business management for small and medium-sized businesses. Out of the box, Business Central enables you to reach business goals with predictive insights, prescriptive advice, and actionable next steps.Learn more