Enhance your digital presence. Open new channels to market. Optimise customer journey.
Trust the team who have done it before.
Problem statement
Businesses continue at an ever increasing pace to adopt omnichannel commerce strategies to reach their customers – anywhere, anytime. Hand in glove with this adoption, businesses need to invest in refining the digital experiences they offer at every point of the buying journey to meet customer expectations.
Moreover, investing in a digital-first shopping experience that is seamless, efficient, convenient, and personalised is a must have to ensure success. These experiences need to span across the entire customer journey, from pre- to post-purchase.
Optimum.consulting has the most experienced Dynamics 365 Commerce team across Asia Pacific. Whether you want to launch your first B2C site or improve your B2B trading relationships, we have the expert team to deliver on your commerce strategy.
SUMMARY AREAS
B2C – Business to Consumer
Customers expect a seamless omnichannel experience, and that requires personalisation. With machine learning capabilities, smart website features, and online tracking technologies, fortunately, you can give every customer a highly customised and individualised experience.
Organisations also look beyond their B2C sites into their entire fulfilment supply chain to ensure every online order can be fulfilled quickly and efficiently. Personalised marketing, artificial intelligence driven sales forecasting, automated fulfilment with integrated manufacturing capabilities are all required to ensure your consumers online shopping experiences are met.
Optimum.consulting bring together marketing, online commerce, supply chain, manufacturing, and customer service specialists to meet your entire set of B2C requirements.
“When it comes to working with clients, initially, we are in the driver seat and they are the co-drivers. Our objective is to empower them and help clients jump into the driver’s seat as quickly as possible.”
Our Focus
We are ready to help you spot opportunities and realise potential with Microsoft Dynamics 365 and Power Apps.
Manufacturing
Supply chain disruptions and ever-increasing consumer expectations within a tough competitive landscape, force manufacturers to undertake bigger and bigger transformations. We are ready to help you overcome such challenges and achieve greater outcomes.
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Wholesale
Demand continues to skyrocket with no signs of slowing down. Not fulfilling orders is not an option. Wholesalers must make their supply chain more efficient. We know what it takes to make your supply chain more stable and resilient.
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Retail
Ever-changing shopper demands, optimising digital and in stores sales, adapting operating models to maximise profitability and customer satisfaction are amongst the daily challenges retailers need to balance. We are ready to overcome these challenges with you.
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HOW CAN WE HELP?
Get in touch with us today...
We are ready to help you spot opportunities and realise potential with Microsoft Dynamics 365 and Power Apps.
We help clients in many ways like:
- Brainstorming how to accelerate your business strategy.
- Discussing problems, you need to remedy – urgently!
- Scoping and delivery a Proof of Concept to evaluate if Microsoft Dynamics 365 is right for you.
- Finding a suitable implementation partner.
- Having a coffee on us to discuss your needs.