Gain a single retail customer view.

Provide personalised customer experiences and build lifetime loyalty.

One unified, intelligent retail platform. Fully integrated.

Connect marketing, commerce, point of sale (POS), demand management, warehousing, fulfilment, customer service, and all your data in one unified, intelligent retail platform.

Microsoft Dynamics 365 delivers an end-to-end fully integrated and connected customer experience.At the heart of your organisation, it drives all business processes enabling you to view all customers, influencers, orders, inventory, and suppliers in one place.

Customers today, demand a seamless, personalised experience no matter where they are in the customer journey. Microsoft Dynamics 365 unites teams around a 360-degree view of every customer at every touchpoint on their buying journey.

Deliver personalised experiences that your customers expect and build lifetime loyalty by unlocking collaboration between departments and IT teams on a single, fully integrated platform.

Transform your retail business fast to meet the needs of today’s shoppers and employees.

SUMMARY AREAS

Marketing

Improve the overall customer experience.

Microsoft Dynamics 365 for Marketing helps businesses build and grow new markets with automated and customisable workflows, that integrate their entire processes. From Marketing campaigns, lead generation to sales, a comprehensive platform to manage and monitor all.

  • Personalised customer experiences: improve Marketing effectiveness, create engaging content, and gain a 360-degree customer view.
  • Earn customer loyalty: turn event attendees into loyal customers, nurture leads and accounts.
  • Clarify channel performance: spot bottlenecks or visualise successes. A visual representation helps you to quickly identify Marketing areas that need attention.

“When it comes to working with clients, initially, we are in the driver seat and they are the co-drivers. Our objective is to empower them and help clients jump into the driver’s seat as quickly as possible.”

Our Focus

We are ready to help you spot opportunities and realise potential with Microsoft Dynamics 365 and Power Apps.

Manufacturing

Supply chain disruptions and ever-increasing consumer expectations within a tough competitive landscape, force manufacturers to undertake bigger and bigger transformations. We are ready to help you overcome such challenges and achieve greater outcomes.

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Wholesale

Demand continues to skyrocket with no signs of slowing down. Not fulfilling orders is not an option. Wholesalers must make their supply chain more efficient. We know what it takes to make your supply chain more stable and resilient.

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eCommerce

Be it improving your digital presence, implementing your omnichannel commerce strategy, launching your first B2C site, or improving your B2B trading relationships, Optimum.consulting has the most experienced team to deliver on your eCommerce strategy across Asia Pacific.

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HOW CAN WE HELP?

Get in touch with us today...

We are ready to help you spot opportunities and realise potential with Microsoft Dynamics 365 and Power Apps.

We help clients in many ways like:

  • Brainstorming how to accelerate your business strategy.
  • Discussing problems, you need to remedy – urgently!
  • Scoping and delivery a Proof of Concept to evaluate if Microsoft Dynamics 365 is right for you.
  • Finding a suitable implementation partner.
  • Having a coffee on us to discuss your needs.
Find out more