Microsoft Dynamics 365 delivers an end-to-end fully integrated and connected customer experience.At the heart of your organisation, it drives all business processes enabling you to view all customers, influencers, orders, inventory, and suppliers in one place.
Customers today, demand a seamless, personalised experience no matter where they are in the customer journey. Microsoft Dynamics 365 unites teams around a 360-degree view of every customer at every touchpoint on their buying journey.
Deliver personalised experiences that your customers expect and build lifetime loyalty by unlocking collaboration between departments and IT teams on a single, fully integrated platform.
Transform your retail business fast to meet the needs of today’s shoppers and employees.
Microsoft Dynamics 365 for Marketing helps businesses build and grow new markets with automated and customisable workflows, that integrate their entire processes. From Marketing campaigns, lead generation to sales, a comprehensive platform to manage and monitor all.
With Microsoft Dynamics 365 Commerce you can unify back-office, in-store, eCommerce, and call centre activities so you can personalise the customer experience, increase employee productivity, and optimise store operations.
Dynamics 365 Customer Service enables a 360-degree view of every customer’s journey that enable your agents to anticipate and personalise every interaction with the customer.
Unified insights collected across channels, allow for a cohesive end-to-end view of business operations.Customer Analytics is built on a scalable platform and enables you to use powerful industry-leading and familiar tools such as Microsoft Power BI and Azure Synapse Analytics. By doing so, you can customise insights further to suit your unique business needs. Choose from a multitude of pre-defined reports such as:
Supply chain disruptions and ever-increasing consumer expectations within a tough competitive landscape, force manufacturers to undertake bigger and bigger transformations. We are ready to help you overcome such challenges and achieve greater outcomes.Learn More
Demand continues to skyrocket with no signs of slowing down. Not fulfilling orders is not an option. Wholesalers must make their supply chain more efficient. We know what it takes to make your supply chain more stable and resilient.Learn More
Be it improving your digital presence, implementing your omnichannel commerce strategy, launching your first B2C site, or improving your B2B trading relationships, Optimum.consulting has the most experienced team to deliver on your eCommerce strategy across Asia Pacific.Learn More
We are ready to help you spot opportunities and realise potential with Microsoft Dynamics 365 and Power Apps.
We help clients in many ways like: