Stay ahead and open new channels to market.

SUMMARY AREAS

Marketing

Improve the overall customer experience for Wholesaling

Microsoft Dynamics 365 for Marketing helps wholesalers build and grow new markets with automated and customisable workflows, that integrate their entire business processes. From Marketing campaigns and lead generation to sales, a comprehensive platform to manage and monitor all.

• Personalised customer experiences: improve Marketing effectiveness, create engaging content, and gain a 360-degree customer view.
• Earn customer loyalty: turn event attendees into loyal customers, nurture leads and accounts.
• Clarify channel performance: spot bottlenecks or visualise successes. A visual representation helps you to quickly identify Marketing areas that need attention.

SUMMARY AREAS

Commerce

Pricing engines that match your business needs.

With Microsoft Dynamics 365 Commerce you can unify back-office, in-store, eCommerce, and call centre activities so you can personalise the customer experience, increase employee productivity, and optimise store operations.

• Engage customers across channels: give customers the option to purchase when, how, and where they want—on any device—or in store by delivering a frictionless and consistent engagement.
• Build loyalty and exceed expectations: gain a comprehensive view of each customer, respond to their needs at every engagement level, and foster lasting relationships through tools that strengthen your brand.
• Streamline and optimise retail operations: create personalised, friction-free experiences, and integrated, optimised back-office operations by using embedded Artificial Intelligence and Machine Learning.

SUMMARY AREAS

Finance

Automate and modernise your manufacturing financial operations

With Microsoft Dynamics 365 Commerce you can unify back-office, in-store, eCommerce, and call centre activities so you can personalise the customer experience, increase employee productivity, and optimise store operations.

• Reduce operational expenses: run your business efficiently with financial process automation, budget control, analysis, and financial planning.
• Decrease financial complexity and risk: adapt to changing global financial requirements with a flexible, guided, rules-based chart of accounts, and dimensions.

SUMMARY AREAS

Supply Chain

Maximise operational efficiency and profitability

• 360-degree supply chain view: obtain a complete view by integrating sales and purchasing with logistics, inventory, production, warehouse and transportation management.
• Streamline procurement processes: manage contracts, onboard vendors, monitor delivery performance, and better collaborate with external vendors.
• Improved fulfilment: optimise fulfilment and reduce costs by synchronising across site and warehouses.

SUMMARY AREAS

Customer Service

Allow agents to anticipate and personalise every interaction with the customer

Dynamics 365 Customer Service enables a 360-degree view of every customer’s journey that enable your agents to anticipate and personalise every interaction with the customer.

• Communicate with customers on their preferred channel: be it chat, SMS, Facebook Messenger, WhatsApp, or another platform, benefit from built-in omnichannel capabilities.
• Implement a consistent service experience: ensure every customer receives a unified service experience even the case is transferred between agents or across channels.
• Enjoy powerful search: gain quick access to knowledge articles to ensure quicker and faster response times.